FAQ's


Can I buy even if I don't own a business?

At Lucerna Hospitality we sell products to both businesses and individuals, it is an online store open for sale to anyone.

How can I pay for my products online?

In our online store, you can pay by credit card, Paypal and if you are a business you can pay by check and/or bank transfer, although in this case, we recommend that you contact our customer service via email at [email protected] and [email protected] to know more about payments, we recommend that you read more in Payment Methods

What is the official payment currency for online purchases?

All our prices are in US dollars

Who can apply for the 30-day credit?

Any business legally established in the USA and Puerto Rico can only apply to the terms 30-day credit net, although this will be reviewed and several factors will be taken into account to determine its approval, our finance team will contact the business to indicate the steps to follow for such benefits once we receive your request.

Is it possible to buy a product that is not in the online store?

Of course yes, in the online store we only have the products that we have in stock but there are many others that we can get for your business, you just have to contact our team via email at [email protected] or [email protected]

Do you ship outside the USA and Puerto Rico?

At the moment we only ship to the USA and Puerto Rico and soon we will be opening options for the Caribbean and Latin America

How can I know more about the conditions of return of a product?

All that information can be found in Purchase Conditions

Are the prices shown on the website always the same?

Usually, the prices for all products fluctuate depending on many aspects such as goods cost, shipping, fuel increase as well as many other factors which are out of our control, therefore, we can not guarantee that the prices you may see today will be seen tomorrow again.

Can I buy the products directly in the showroom?

Definitely you can. You are more than welcome to come to our showroom and buy directly any items you may have seen in our shop online.

Do I need an appointment to visit your showroom?

Yes certainly. Due to the current situation and following the local's law guidances, we require you to call us in advance and get an appointment to come to our showroom.